8:30 - 9:30
Breakfast and Icebreaker Discussion
Warm up the room and spark the right themes for the day.
01
Agenda
Support Retreat schedule
All sessions are designed to be interactive and actionable. Expect movement, role-play, and lots of collaboration.
10
Sessions
9:30 - 10:30
What Does a Client Actually Want?
Put ourselves in the client's shoes and see how small actions affect their business.
02
10:30 - 10:45
Break
Reset and recharge.
03
10:45 - 11:45
The Phone Is Your Friend
Show that speaking is often faster and more effective than typing.
04
12:00 - 1:00
Lunch
Break and refuel.
05
1:00 - 2:00
Tech Talk: Explaining Without Tech Terms
Practice explaining technical concepts in clear, client-friendly language.
06
2:00 - 2:30
The Winning Formula
Define what a successful outcome looks like for the client and our team.
07
2:30 - 2:45
Break
Reset and recharge.
08
2:45 - 3:45
Triage Workshop
Bring everything together into how we handle tickets and client issues.
09
3:45 - 4:00
Wrap Up
Close with takeaways and commitments.
010